I recently contacted ADR Associates to seek advice on how much to expect from a complaint, I had put forward to a well known energy provider. ADR was able to read up on my complaint and give general consumer advice on what do in this instance. I took their advice and was pleased with the outcome. Overall I would recommend them if you have to complain to a company.
I contacted ADR Associates about a personal immigration matter, they were very helpful, informative and understanding of my situation. I will gladly use them again and I would definitely recommend them to people I know.